Frequently Asked Questions
Everything you need to know about shopping with BIYAA.
ORDERS
How do I place an order?
Browse our collections, choose your preferred piece and colour, add it to your cart and proceed to checkout. You’ll receive an order confirmation by e-mail once your order has been successfully placed.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel your order. Once an order has been processed or dispatched, we may not be able to make changes.
I haven’t received my order confirmation. What should I do?
Please check your spam or junk folder first. If you still can’t find it, contact us with the e-mail address used to place your order and we’ll be happy to assist.
Can I order more than one item?
Of course. You can add multiple pieces, colours and styles to your cart before checking out.
PRODUCTS
Where is BIYAA designed?
BIYAA is designed in Brunei Darussalam.
Where are BIYAA pieces made?
Our pieces are made with carefully selected manufacturing partners beyond our shores, including smaller-scale businesses and skilled makers we work with to bring our designs to life.
What materials does BIYAA use?
Our materials vary by collection and product. You’ll find the specific fabric composition and product details on each product page.
Our current collections include materials such as TENCEL™ Lyocell, TENCEL™ Modal and poly-cotton.
Will the colour look exactly like it does online?
We do our best to represent each colour as accurately as possible. However, colours may appear slightly different depending on lighting, photography and individual screen settings.
Are the measurements exact?
Measurements listed on our website are approximate. Slight variations may occur due to the nature of textile production. Please refer to each product page for the specific measurements of the piece.
Which style should I choose?
Our products are designed with different preferences and ways of wearing in mind. Product pages include information about the fabric, size, feel, drape and styling characteristics to help you choose.
If you’re still unsure, feel free to contact us.
CARE
How should I care for my BIYAA pieces?
Care instructions vary depending on the fabric. Please refer to the Wash & Care section on each product page before washing your piece.
Can I machine wash my BIYAA pieces?
Unless specifically stated otherwise on the product’s care instructions, we recommend gentle hand washing.
Avoid bleach, prolonged soaking and harsh handling.
Will the colour run?
Some dark or rich colours may release excess dye during the first few washes. We recommend washing new pieces separately, particularly during the first few washes, and avoiding contact with light-coloured garments while wet.
SHIPPING & DELIVERY
Where does BIYAA ship?
BIYAA currently ships within Brunei Darussalam.
We hope to offer international shipping in the future.
How long will my order take to arrive?
Delivery times depend on your selected delivery option and destination. Please refer to our Shipping Policy page for current delivery information.
Can I track my order?
If tracking is available for your selected delivery method, your tracking information will be provided once your order has been dispatched.
Do you offer self-collection?
Self-collection is currently unavailable. BIYAA orders are delivered within Brunei Darussalam.
RETURNS & EXCHANGES
What is BIYAA’s return policy?
BIYAA currently has a 1-day return period from the date you receive your order, subject to the conditions outlined in our Refund Policy.
Can I return an item if I change my mind?
Returns are subject to our return policy and eligibility requirements. Please review our Refund Policy page before requesting a return.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible after receiving your order. Include your order number and clear photographs of the item and packaging so we can assess the issue and assist you.
How do I request a return?
Please contact us within the applicable return period with your order number and the reason for your request. We’ll provide the next steps once your request has been reviewed.