Shipping policy

Last updated: 5 September 2026

BIYAA is a Brunei Darussalam-based brand. We currently offer delivery within Brunei Darussalam and may offer international shipping to selected destinations.

Order Processing

Orders are processed after payment has been successfully received.

Please allow approximately 1-3 BUSINESS DAYS for your order to be processed and prepared for shipment.

During product launches, promotions, peak periods or unforeseen circumstances, processing may take longer than usual. If there is a significant delay affecting your order, we will make reasonable efforts to notify you.

Delivery Within Brunei Darussalam

For orders within Brunei Darussalam:

Estimated delivery time: 3-5 BUSINESS DAYS

Delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, weather, public holidays, incorrect address information or circumstances outside BIYAA's control.

Delivery fees will be displayed at checkout where applicable.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

BIYAA is not responsible for delays, failed deliveries or additional delivery charges resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your delivery information after placing an order, please contact us as soon as possible at hello@biyaa-official.com. We will try to assist, but we cannot guarantee that the information can be changed once an order has been processed or dispatched.

Lost or Delayed Packages

If your package appears to be delayed or lost, please contact us at hello@biyaa-official.com with your order number.

We may contact the relevant delivery provider to investigate the shipment.

Once an order has been handed over to the delivery provider, delivery times are outside BIYAA's direct control. We will nevertheless make reasonable efforts to assist with delivery-related issues.

Incorrect or Damaged Deliveries

If your order arrives damaged or you receive an incorrect item, please contact us within 24 hours of receiving your order and provide your order number and clear photographs of the package and item.

Please retain the original packaging until the matter has been resolved.