Terms of service

Last updated: 5 September 2026

Welcome to BIYAA.

These Terms of Service govern your use of the BIYAA website and your purchase of products through our online store.

By accessing or using our website, or placing an order with BIYAA, you agree to these Terms of Service.

1. About BIYAA

BIYAA is a brand based in Brunei Darussalam.

Business name: BIYAA
Email: hello@biyaa-official.com

2. Use of Our Website

You agree to use our website lawfully and responsibly.

You must not:

Use the website for unlawful or fraudulent purposes;
Attempt to gain unauthorised access to our website, systems or accounts;
Interfere with the operation or security of the website;
Copy, reproduce or commercially exploit our website content without permission; or
Use our website in a way that could damage BIYAA or other users.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours and other information displayed on our website are accurate.

However, colours may appear differently depending on your device, screen settings and lighting conditions.

Product measurements may also have minor manufacturing tolerances.

We reserve the right to correct genuine errors in product descriptions, pricing or availability.

4. Pricing

All prices displayed on the website are stated in Brunei Dollar (BND/$), unless otherwise indicated.

Prices may change without notice. Any price change will not affect an order that has already been accepted and paid for, except where required to correct an obvious error.

Delivery charges, customs duties or other applicable charges may be additional and will be communicated where applicable.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that BIYAA has accepted the order. BIYAA may cancel or decline an order in circumstances such as:

The product is unavailable;
There is an obvious pricing or product-description error;
We are unable to fulfil the order;
We suspect fraudulent or unauthorised activity; or
Circumstances arise that prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

6. Customer Information

You are responsible for providing accurate and complete information when placing an order, including your name, contact information and delivery address.

BIYAA is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

7. Payment

Payment must be successfully completed through the payment methods made available at checkout.

Your order may not be processed until payment has been successfully received.

Payments may be processed by third-party payment providers, which may have their own terms and privacy policies.

8. Returns, Exchanges and Refunds

BIYAA's Return & Refund Policy forms part of these Terms of Service.

Due to the nature of our wearable products, purchases are generally final and we do not accept returns, exchanges or refunds for change of mind.

This does not limit any rights that cannot legally be excluded under applicable law.

9. Intellectual Property

Unless otherwise stated, all content on the BIYAA website, including:

Brand names;
Logos;
Product names;
Photographs;
Graphics;
Text;
Designs;
Product descriptions; and
Other original materials

belongs to BIYAA or is used with appropriate permission.

You may not reproduce, modify, distribute, republish or commercially use BIYAA content without prior written permission.

10. Third-Party Services and Links

Our website may contain links, applications or services provided by third parties.

BIYAA is not responsible for the content, availability, privacy practices or terms of third-party websites or services.

Your use of third-party services may be subject to their own terms and conditions.

11. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, secure or error-free.

We may temporarily suspend, modify or discontinue parts of the website for maintenance, updates, technical reasons or other circumstances.

12. Limitation of Liability

To the extent permitted by applicable law, BIYAA will not be responsible for losses arising from circumstances outside our reasonable control, including delivery delays, courier disruptions, technical failures, internet outages, customs delays or events beyond our control.

Nothing in these Terms is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted.

13. Events Beyond Our Control

BIYAA will not be responsible for failure or delay in fulfilling an obligation where the failure or delay results from circumstances beyond our reasonable control, including natural disasters, severe weather, government actions, public emergencies, labour disruptions, transportation disruptions, internet or technology failures, or other unforeseen events.

We will make reasonable efforts to minimise the effect of such circumstances and resume normal operations as soon as reasonably possible.

14. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on this page and will apply to future use of the website and future orders.

15. Governing Law

These Terms of Service are governed by the laws of Brunei Darussalam, unless applicable law requires otherwise.

Any dispute arising in connection with these Terms or your purchase from BIYAA will be subject to the applicable laws and jurisdiction of Brunei Darussalam.