Refund policy

Last updated: 5 September 2026

At BIYAA, every order is carefully checked and packed before it leaves us. Because our products are wearable items, we maintain a strict hygiene standard for all customers.

All Sales Final

All BIYAA purchases are final.

BIYAA does not accept returns, exchanges or cancellations for:

  • Change of mind;
  • Incorrect size selection;
  • Incorrect product selection;
  • Incorrect quantity ordered;
  • Personal preference;
  • Failure to read the product description or measurements before purchasing; or
  • Items that no longer meet your requirements after purchase; or
  • Any reason unrelated to an item being damaged, defective, or incorrectly supplied.

Please carefully review your order, product information, colour and measurements before completing your purchase.

For approved damaged, defective, or incorrect-item claims, BIYAA may provide a replacement, store credit, or refund depending on the circumstances. Please contact us at biyaa.notes@gmail.com within 24 hours of delivery with your order number and clear photos.

This policy does not limit any rights you may have under applicable law.

Damaged, Defective or Incorrect Items

If your order arrives:

  • damaged;
  • defective due to a manufacturing issue;
  • or incorrect due to an error made by BIYAA,

please contact us at hello@biyaa-official.com within 24 hours of receiving your order.

Please provide your order number and clear photographs showing the issue. We may request additional photographs or information to assess the claim.

Please do not send an item back without contacting us first. Unauthorised returns may not be accepted.

Where a claim is approved, BIYAA may, depending on the circumstances, provide a replacement, store credit or refund.

Condition of Items

Any item being considered for a return or replacement must be:

  • Unworn;
  • Unwashed;
  • Unused;
  • Unaltered;
  • Free from perfume, makeup, stains, odours or other marks;
  • With original tags attached; and
  • In its original packaging where applicable.

We cannot accept items that have been worn, washed, altered or damaged after delivery.

Colour & Product Appearance

We make every effort to display our products as accurately as possible. However, colours may appear slightly different depending on your device, screen settings, lighting and photography conditions.

Minor differences in colour or appearance that do not constitute a manufacturing defect are not grounds for a return or refund.

Refunds

If a refund is approved, it will generally be issued to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

Original shipping fees are generally non-refundable unless the refund is due to an error attributable to BIYAA or otherwise required by applicable law.

Contact

For return, refund or product-related enquiries, please contact:

BIYAA
E-mail: hello@biyaa-official.com